- Make sure your database email is configured and working properly. Using SQL management Studio connect to your database server. Navigate to Management => Database Mail. Now right click and use Send Test Email to test.
- Make sure you have setup Operator in SQL Server Agent.
- Now right click on SQL Server Agent and click on Properties and navigate to Alert System. Check if Enable Email profile is checked. If not setup the email profile here.
For some reason it was un-checked in our case and hence we were not getting the email notifications.